Remote Infrastructure Management (RIM) - System Administration & Network Administration

Remote Infrastructure Management (RIM) services provide end-to-end management and support of IT assets regardless of location by pro-active monitoring and analysis of events. Our Vision is to Provide End-to-End IT Technical Support, System & Network Administration in ITIL Model - Make Sure Your Business is Always Up & Running.

Remote Infrastructure Services: System & Network Administration

Desktop Support

We provide remote operation and administration services to desktop deployments and brings key service desk facilities to your workforce.Key service desk offerings such as incident, problem and change management, support user productivity.

Supported Technologies:

  • Windows
  • Macintosh
  • Linux

Server Support

We perform remote infrastructure management and proactive round-the-clock monitoring of your servers. We track availability and utilisation of disk space, memory, network bandwidth and processing. Provide Executive Monthly Server Dashboard Report.

Supported Servers:

  • Windows Active Directory
  • Exchange, Lync, System Center
  • SharePoint, SQL, Others

Application Support

We provide comprehensive support for your organization’s critical enterprise and hosted applications. We help your organization to reduce Total Cost of Ownership (TCO). We also provide improved governance of processes by leveraging ITIL compliant service delivery.

Supported Applications:

  • Office 365, Azure
  • AWS , Ms Dynamics
  • 3rd Party Applications

Network Support

We provide a robust set of services aimed at managing both your LAN and WAN switching and routing environments, allowing you to concentrate on your core business activities. Provide Remote, Onsite & On-Premise Network Management & Administration

Supported Networking Technologies:

  • HP, IBM, Vmware
  • Cisco. Citrix, Dell, F5
  • Juniper, RiverBed & Others

Database Support

We provide key services required to manage & support your critical data assets. It meets the needs of data security, data protection & recovery to enhance the critical business functions & data assets. We perform 24x7 monitoring & log vital database health parameters

Supported Databases :

  • SQL, Access
  • Oracle, PL SQL
  • MySQL, Others

Storage Management

We provide a robust set of services for the efficient management & secure operation of your storage infrastructure like RAID, LUN, Volumes & Storage Area Network configuration changes. We leverage storage capacity management to insure availability of resources for growth.

Supported Storage Technologies:

  • IBM,Dell,NetApp
  • Fibre Channel
  • EMC,ISCSI & Others

Security

We administrate your Firewall, Anti-Virus, Anti-Spam, Monitor performance & Software Updates. We provide security infrastructure managed to ensure the confidentiality, integrity and availability of your company’s assets, data, information and IT services.

Supported Security Technologies:

  • Firewalls, Anti-Spam
  • Anti-Malware & Anti-Virus
  • Security Policies & Others

Cloud

We provide a robust set of services for the efficient management and secure operation of your cloud infrastructure. Manage Cloud IT Infrastructure along with On-Premise Infrastructure. Manage Licensing & Scaling Cloud Resources up/down.

Supported Cloud Technologies:

  • Microsoft Office 365 & Azure
  • Amazon AWS
  • Godaddy & Others

Backup & Restoration

We support tape and disk based backups (agent based) as well as tape rotation, restoration of data from tape and off- site storage and retrieval. We ensure regular backup, data protection and data recovery in the event of a system failure or an IT disaster.

Supported Backup Services:

  • Servers & Databases
  • Files & Folders
  • Registry & Applications
Messaging Remote Infrastructure Management Model
RIM Technical Support Level 1, 2 & 3

Remote Infrastructure Service Types

Remote Desktop Support

Our Remote Desktop Support services are designed to provide your business with full control and manage your IT infrastructure and network resources to achieve business growth and maintain high-quality performance by reducing operational costs.Seamless accessibility and smooth running of IT infrastructure provides a superior user-experience vital for business growth.

Ticket Management

Our Ticket Management system integrates all the tools necessary to ensure prompt and seamless resolution of customer inquiries. The more you automate, the more your service reps can focus on what is important – creating exceptional customer relationships.

Troubleshooting Issues

Our team of experts provide exceptional troubleshooting support in case of any type of system failure like servers, applications, end-user support etc.

Incident management

Our Incident Management team streamlines the process of restoring service following an unplanned disruption while minimizing impact to business operations and ensuring quality is maintained.

24x7 Technical Support

We provide 24X7 maintenance, monitoring and support through global time zones for time critical applications.All services are provided to an agreed SLA.

Onsite Technical Support

Our breadth of technical expertise and geographical reach will help your organization be more effective and respond faster to common IT issues without the need to add additional staff and overhead.

Offshore Technical Support

We also provide offshore technical support services to firms who need to outsource their technical support services to India.

Help Desk

Our Help Desk support services provide our customers with professional and immediate support without the costly overhead. Our help desk is fully-staffed by certified IT professionals who are available 24x7x365 via phone, email, web chat,skype or our secure web portal.

Remote Infrastructure Service - Support Model

L1 Support

Our L1 support includes services like Monitoring, Batch Scheduling, Batch Job Execution, Inventory Management, Software Upgradation, Distribution, Log Management.

L2 Support

Our L2 support includes services like System Administration, Build, Maintenance & Patching, Upgrade & Software Distribution, Security Admin, Back up & Recovery.

L3 Support

Our L3 support includes services like Technical Support & Problem Resolution, System Performance & Capacity Planning, Architecture/Design, Security Administration, Back up & Recovery.

ITIL Model

We follow ITIL Model through the use of the service lifecycle which comprises of 5 different phases namely Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.

Escalation Model

Escalation management is widely used for IT service management, and is also part of the ITIL recommendations.Using Escalation, Trackers can be configured so that issues that meet user-defined escalation criteria, that is issues that need extra attention, can be automatically flagged, so that they can become more visible in a timely fashion. The escalation trigger conditions and resulting actions are user-defined.

SLA Model

A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.

Ticketing System

A Ticketing System is better than many other methods of dealing with customer questions or reported issues. A Ticketing System, on the other hand, is specifically designed to organize issues as they are reported and keeps track of all fixes made, acting as an issue tracking system as well.

Technical Support Communication Channels

Phone

We provide support on call and are available 24x7x365.

Email

We provide support through email and are available 24x7x365.

Microsoft Skype for Business Lync Consulting

Skype

We provide support through video call over skype and are available 24x7x365.

Remote Desktop

We use Remote Desktop applications to provide support and are available 24x7x365.

WebEx

We also use WebEx for video conferencing, online meetings etc. and provide support through it and are available 24x7x365.

Goto Meeting

We also use Goto Meeting for HD video conferencing and real time collaboration using which we provide support and are available 24x7x365.

Teamviewer

We use Teamviewer software to provide remote desktop support and are available 24x7x365.

Clients We have Served Over the Years

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