Managed Unified Communication - Remote Infrastructure Management Services

Scalable & Configurable Suite Of Services to Help Managing Your Unified Communication Infrastructure more Efficiently & Cost-Effectively. Committed to Support Your Organization to Maximize Your Skype for Business / Lync Infrastructure Productivity, Let You Focus On Your Core Competency, Be More Competitive and Minimize Overall Operational Costs.

Our Unified Communication Services - Remote Infrastructure Management - Microsoft Skype for Business / Lync Servers

Skype for Business / Lync Services Management

  • Front end pool Management
  • Back-end SQL Management
  • Director Server Management
  • Persistent Chat Server Management
  • Mediation Server Management
  • Office Web Apps Server Management
  • Edge Pool Management
  • Reverse proxy Management
  • Branch Appliance Management

Skype For Business / Lync Server Monitoring

  • Proactive Monitoring
  • Skype / Lync Server Monitoring
  • Monitor Applications
  • Monitor Services
  • Monitor Events
  • Monitor Critical Server parameters
  • Monitor Agent Logs
  • Monitor Scheduled Tasks
  • Monitor Server Performance

Skype for Business / Lync Server Management

  • Hardware & Software Management
  • Server Configuration
  • SIP, PBX & PSTN Mangement
  • Manage Server roles
  • Configure alert Notification
  • Configure alert thresholds
  • Log &Database Management
  • Server House Keeping
  • Alert Management & Analysis

Unified Communication Server Patching & Release

  • Research New OS releases/patches
  • Research New Lync releases/patches
  • Develop Patching Plan & Schedule
  • Patching Version Control
  • Patch/Release Pre-production Testing
  • Install New Releases / Patches
  • Evaluate Services Post Patching
  • Update SIP, PSTN & PBX

Unified Communication Network Management & Configuration

  • Call Admission Control (CAC) traffic
  • Firewall Management
  • Load Balancer Management
  • Gateway Appliance Management
  • Perimeter DMZ Management
  • Reverse Proxy Management
  • SIP / IP-PSTN / IP/PBX Management
  • Network Port Configuration

Unified Communication High Availability & Disaster Recovery

  • Manage Front End Pool Pairing
  • Manage SQL Database mirroring
  • Manage SQL AlwaysOn Availability
  • SQL Failover Cluster Instances FCI
  • Manage SQL failover clustering
  • File sharing - Distributed File System
  • Plan Schedule Execute DR Testing Plan
  • Plan Schedule Execute HA Testing Plan

Unified Communication Backup & Recovery Management

  • Define Policies & Schedules
  • Backup Storage Management
  • Configure Backups
  • Monitor Backup Jobs
  • Review Backup History
  • Backup Restore Test
  • Report Backup History & Status
  • On demand Data Restores

Unified Communication Data Protection & Management

  • OS hardening
  • Application Hardening
  • Anti-virus Management
  • Anti-Spam Management
  • SSL Certificate Management
  • Security Log Audit and Review
  • System Log Audit and Review
  • Infrastructure Security Audit

Unified Communication Risk & Compliance Management

  • Persistent Chat Compliance Server
  • Instance Messaging (IM) Archiving
  • Vulnerability Scan & Fix
  • Risk Assessment & Remediation
  • SOX / PCI Compliance
  • ACL & RBAC Management
  • Access Management
  • Information Security Policies

Unified Communication Capacity & Cloud Management

  • Hardware & Software Inventory
  • SIP Trunk, PBX, Cloud PBX Inventory
  • Skype / Lync Capacity Analysis
  • Skype / Lync Capacity ForeCasting
  • Cloud Infrastructure Management
  • Cloud Resource Management
  • Cloud PBX Configuration
  • Cloud Scaling up / down

Communication Troubleshooting & Problem Resolution

  • Problem Troubleshooting & Resolving
  • Event Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Configuration Management
  • Security Management

Unified Communication Resource Management

  • Performance Tuning
  • Server optimization
  • Storage Integrity Check
  • Storage Evaluation
  • Storage Consolidation
  • Disk Space management
  • Maintain License & Contract Details
  • AMC / Warranty Management

Unified Communication End User Support

  • Client Application Support
  • Client Device Support
  • Remote Desktop Support
  • Mobile Device Management
  • Mobile device security
  • Access Request Management
  • Users & Groups Management
  • End User Training

Unified Communication Executive Reporting

  • Generate Skype / Lync Report
  • Standard incident Report
  • Daily Health Checks
  • Monthly platform checks
  • Inventory Management
  • Monthly / Quarterly Report
  • Root Cause Analysis (RCA) Report
  • Vendor & Supplier Management

Unified Communication Technical Support

  • 24x7 Remote Support
  • Phone, Email, Chat & Ticketing
  • On-site & Off-shore Support
  • Level 1 - Technical Help Desk
  • Level 2 & Level 3 Support
  • SLA & ITIL Based Support
  • Knowledge Center Management
  • Dedicated Delivery Manager & Team
Messaging Remote Infrastructure Management Model
RIM Technical Support Level 1, 2 & 3

Remote Infrastructure Management Services - Unified Communication - Core Supported Products

Supported Microsoft Skype for Business / Lync Server Technologies

Microsoft Skype for Business Lync Consulting

Skype for Business Server 2015

Lync Server 2013

Lync Server 2010

Active Directory Rights Management Services (AD RMS)

Office Communications Server 2007

Microsoft Skype for Business Lync Consulting

Skype for Business Online

Supported Skype for Business Certified Devices & services

Supported System Center - Monitor, Management & Backup

System Center Operations Manager Consulting

Microsoft System Center Operations

System Center Configuration Manager Consulting

System Center Configuration Manager

System Center Data Protection Manger

Supported Messaging Products, Applications & Technologies

Active Directory Rights Management Services (AD RMS)

Rights Management Services (AD RMS)

Microsoft ForeFront Microsoft Exchange Consulting

Microsoft ForeFront

Symantec Microsoft Exchange Consulting

Symantec

Cisco Microsoft Exchange Consulting

Cisco

McAfee Microsoft Exchange Consulting

McAfee

Trend Micro Microsoft Exchange Consulting

Trend Micro

Sophos Microsoft Exchange Consulting

Sophos

Veeam Microsoft Exchange Consulting

Veeam

Barracuda Microsoft Exchange Consulting

Barracuda

EMC Microsoft Exchange Consulting

EMC

AVG Microsoft Exchange Consulting

AVG

F5 Microsoft Exchange Consulting

F5

StorgeCraft Microsoft Exchange Consulting

StorgeCraft

GFI Microsoft Exchange Consulting

GFI

Vmware Microsoft Exchange Consulting

Vmware

Faxination Microsoft Exchange Consulting

Faxination

Ironport Microsoft Exchange Consulting

Ironport

Proofpoint  Microsoft Exchange Consulting

Proofpoint 

Websense  Microsoft Exchange Consulting

Websense

NovaSTOR Microsoft Exchange Consulting

NovaSTOR

Vembu Microsoft Exchange Consulting

Vembu

Acronis Microsoft Exchange Consulting

Acronis

Splunk Microsoft Exchange Consulting

Splunk

Avast Microsoft Exchange Consulting

Avast

Avira Microsoft Exchange Consulting

Avira

Bitdefender Microsoft Exchange Consulting

Bitdefender

Kaspersky Microsoft Exchange Consulting

Kaspersky

Clearswift  Microsoft Exchange Consulting

Clearswift

SonicWall Microsoft Exchange Consulting

SonicWall

Netwrix Microsoft Exchange Consulting

Netwrix

Challenge Us - Why to Choose Us as Your Remote Infrastructure Support Partner

Messaging & Unified Communication is Our Core Expertise

Microsoft Certified Communication Partner

ISO 9001:2008 & 27001:2005 Certified

We are here for you 24/7 & Support You

Delivery Centers with State-of-the-art Infrastructure

Guaranteed Business Continuity & Resource Planning

Dedicated Deliver Manager & Delivery Team

Flexible IT Support Mode

100% Remote / On-Site & Off-Shore Model

Flexible Contract Terms to Meet Business Needs

Customizable for Small, Medium & Large Enterprises

Experience in Serving Global Customer Over 10 Years

Our Global Presence with On-site Support

Microsoft Certified Consultants with 10+ Years Experience

Responsible & Fast Project Turnaround Time

100% Quality, Availability & Delivery

Best Industry Support Practices

Significant Cost Reduction of In-house Provision

Total Service Ownership & Single Point Of Contact

Reduced Operational & Maintenance Cost

Cost controlled business model

Clients We have Served Over the Years

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